Aurora BayCare Medical Center is committed to providing the highest quality comprehensive healthcare through superior personalized service, the advancement of medical education and research, and the most efficient use of resources.
Aurora BayCare Medical Center will be the recognized leader for quality comprehensive healthcare, medical education and research in Wisconsin and Upper Michigan.
- Quality: I will provide the highest quality healthcare.
- Service: I will exceed the expectations of patients, visitors, and caregivers.
- Respect: I will create a healing partnership with our patients, their families and caregivers through privacy, dignity, and collaboration.
- Stewardship: I will maximize community and stakeholder benefit through the efficient use of our resources.
Be Kind: to everyone, every time, speak positively of others, support others, help when needed.
Show Respect: listen and respond to patient needs, keep eye contact, smile, promptly acknowledge people, protect the privacy and confidentiality of others, find out how your patient defines respect and then provide case accordingly.
Communicate: involve patients and families in their plan of care, communicate in a language everyone understands, use plain language with patients, Own, apologize for, and resolve concerns and service breakdown.
Champion Clinical Quality: uphold clinical quality and Care Management standards, provide care that is comfortable and safe, provide coordinated care.
Patient Experience includes both exceptional service quality and clinical quality. Service quality includes our efforts in service, loyalty, satisfaction and Planetree.
Our patients have told us what is important to them in receiving service from us. We need to consistently provide the experience they hope for.
We must ensure that every patient receives the best we have to offer, each and every time they visit us. By placing the patient first always, we create a best in class patient experience and truly live our value "every patient deserves the best care."
By creating exceptional care experiences we build a trusting relationship with our patients – experiences that are so memorable that they will not only return to us for care, but also will tell others about our compassion and excellent care.